OUR Services
At BPO Service, we specialize in delivering top-tier BPO solutions tailored to elevate your business communication and customer engagement. Our comprehensive suite of services includes:
IVR Call Services
Enhance your customer service with our Interactive Voice Response (IVR) systems. Automate incoming calls, route customers efficiently, and deliver round-the-clock support with a professional voice interface.
Bulk SMS Services
Instantly reach your audience with personalized messages using our high-performance Bulk SMS platform. From promotions to reminders, our service ensures fast delivery and real-time analytics.
Bulk WhatsApp Marketing Services
Communicate directly with your customers on the world’s most popular messaging app. Share offers, updates, media, and more through our secure and scalable Bulk WhatsApp Marketing solutions.
Inbound & Outbound Call Center Services
Whether it’s handling customer inquiries or conducting proactive outreach, our skilled call center agents deliver consistent and professional support to enhance customer satisfaction and retention.
Lead Generation & Telemarketing Services
Fuel your sales pipeline with qualified leads through strategic telemarketing campaigns. We use targeted scripts and real-time data to maximize conversions and return on investment.
Email Marketing Campaign Management
Reach your customers with well-crafted email campaigns that get opened and drive action. Our service includes strategy, design, sending, and performance tracking for maximum impact.
Key Features of Our Services
At BPO Service, we go beyond just delivering BPO solutions — we provide powerful tools and insights to keep you in control. Here are some of the best features of our service offerings:
- Daily Call Reports.
- Daily SMS Sending Reports.
- WhatsApp Sending Reports.
- Outbound Call Tracking & Reports.
With daily reports, real-time monitoring, and automated email updates, our services are built to deliver transparency, accountability, and results. Trust BPO Service to keep you informed and ahead of the curve — every single day.
Why Choose BPO Service?
At BPO Service, we deliver smart, efficient, and cost-effective BPO solutions that help businesses grow and succeed. Whether you're a small business or a large enterprise, we provide the tools, support, and expertise you need to scale with confidence.
At BPO Service, we provide end-to-end, cost-effective BPO solutions including IVR call handling, Bulk SMS, WhatsApp marketing, and outbound call services. We focus on client satisfaction, high efficiency, and business growth. Our services come with daily performance reports via email, ensuring transparency and control.
Powered by the latest technology, we deliver reliable, scalable, and customizable solutions tailored to your needs. Whether you're aiming to boost engagement or streamline communication, our expert team is here to support your success every step of the way. Choose BPO Service — your trusted partner in smart business communication.
Our Advanced Tools & Services
At BPO Service, we offer advanced IVR call services that work seamlessly with any SIM card. Whether you choose to use your own SIM or one provided by us, our system is flexible, efficient, and ready to operate with full functionality — no extra setup or hardware needed.
- IVR call services compatible with any SIM card (ours or client’s).
- Smart call-routing with real-time tracking and resolution storage.
- Daily performance reports and campaign insights via email.
Our IVR solutions are designed for more than just call routing. With built-in call resolution tracking, every customer query or issue is recorded and stored for review and future reference. This ensures faster support, better service quality, and improved client satisfaction through streamlined communication management.
We combine our powerful tools with daily reporting and detailed analytics. Clients receive email summaries of call activity, performance, and customer interaction outcomes. This real-time transparency helps businesses make informed decisions, optimize campaigns, and deliver a superior customer experience every single day.
We Deliver a Better Customer Experience
At BPO Service, our goal is simple — to help you deliver a smoother, smarter, and more satisfying customer experience. We achieve this by combining advanced communication tools, skilled manpower, and custom solutions tailored to your business needs.
From IVR call services with SIM card flexibility to real-time resolution tracking, we make every customer interaction seamless and professional. Our call solutions ensure customers get fast responses and personalized service — with the option to store and review resolutions for continuous improvement.
- Website Development & Digital Solutions.
- Manpower Support Services.
- TOT (Training of Trainers) & Online Education Services.
Our Pricing
At BPO Service, we believe in offering transparent, flexible, and affordable pricing to suit businesses of all sizes. Whether you're a startup or an established enterprise, our pricing plans are designed to give you maximum value without compromising on quality.
Basic Plan
₹999per month
- 1000 IVR Call Handling (with 1 SIM)
- Daily Call & SMS Reports
- Bulk SMS – up to 500 messages/month
- WhatsApp Marketing – up to 2,000 messages/month
- Email Support
Standard Plan
₹4999per month
- 7000 IVR Call Handling (with up to 2 SIMs)
- Outbound Call Support
- Bulk SMS – up to 3000 messages/month
- WhatsApp Marketing – up to 10,000 messages/month
- Phone & Email Support
Premium Plan
₹19999per month
- 30000 IVR Call Support (with client/our SIMs)
- Outbound Calling Team Support
- Bulk SMS – up to 6,000 messages/month
- WhatsApp Marketing – up to 50,000 messages/month
- Priority Support
Frequently Asked Questions (FAQs)
Have questions? We’ve got answers! Below are some of the most common questions our clients ask about our BPO services, pricing, setup, and features. If you need more help, feel free to contact us — we’re here to assist you every step of the way.
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What types of SIM cards are supported for IVR call services?
We support any GSM 4G/5G SIM card — you can use your own SIM or we can provide one for you. Our IVR system works smoothly with both options.
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Do I receive daily reports for calls, SMS, and WhatsApp campaigns?
Yes, we provide daily reports via email for all services including IVR calls, Bulk SMS, WhatsApp marketing, and outbound call activities. This helps you monitor performance in real time.
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Can I customize my BPO service plan?
Absolutely. We offer customized packages based on your business size, goals, and budget. You only pay for what you need — no unnecessary extras.
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Do you offer website development along with BPO services?
Yes, we provide affordable and responsive website development services to help businesses establish their online presence and support their digital communication strategy.
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What is the setup time for starting your services?
Most of our services can be set up and activated within 12 to 24 hours after confirmation, including IVR Content, SMS/WhatsApp campaigns, and basic website delivery.
Contact
Have questions or ready to get started? We're here to help! Reach out to us for service inquiries, pricing details, or custom solutions. Our team is available via call, email, or WhatsApp — and we’ll get back to you promptly.
Call Us
+91 820-704-5036
Email Us
info@smdfs.in
Address
Muragacha (Near HP Petrol Pump)
Sodepur, Kolkata, West Bengal - 700110